Refund policy

30-day returns

If you change your mind, you can return any item within 30 days of delivery for a full refund, provided it is:

  • unworn and in the same condition you received it;
  • in its original box with all packaging, tags, protective stickers, manuals and warranty cards;
  • not sized or altered (for example, no bracelet links removed).

This is in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.

How to return

  1. Contact us through the contact page with your order number and the item you wish to return. We will confirm the return address.
  2. Pack the watch securely in its original box, inside an outer box.
  3. Send it using a tracked and insured service. For change-of-mind returns the return postage is paid by you; we are unable to refund items lost or damaged in transit back to us.

Refunds

Once we receive and inspect the item we will confirm by email and refund to your original payment method within 5 working days. Original delivery charges (where paid) are refunded for cancellations within 14 days of delivery. We may reduce the refund if an item is returned worn, damaged or incomplete.

Faulty or incorrect items

If an item arrives faulty, damaged or not as described, contact us within 30 days of delivery and we will arrange a repair, replacement or full refund, including return postage. Your rights under the Consumer Rights Act 2015 are not affected.

International returns

Customers outside the UK are responsible for arranging and paying for a tracked return. Import duties and taxes paid on delivery are not refundable by Watches Limited. Faulty-item returns are handled at our cost wherever you are.

Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the item you want.

Watches Limited is a trading name of Watchesinc Ltd, company number 09260907, 124 City Road, London EC1V 2NX.