T&C

Watchesinc Limited trading as Wathceslimited is in no way affiliated with the brands it sells. Watcheslimited will accurately describe watches however some information may not be available for all watches.

Security of your details

Watcheslimited will always treat all of your personal information as confidential and fully comply with all UK Data Protection legislations.  We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

We may collect and maintain certain information regarding the products you purchase, and your billing and delivery information to help us provide the best possible service to you. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties.

We will never sign you up to our customer newsletter without your permission. If you have asked for such emails in the past, but have now changed your mind, just email us and let us know and we will remove your details from our emailing list.

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms.

Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

When using Watcheslimited.co.uk there are situations in which we will collect, store and use personal information. These situations include:

  • Placing an order for home delivery
  • Placing an order for collection from our office in London
  • Signing up for email newsletters

 

Online shopping

At Watcheslimited we aim to provide the most accurate description of the items you are looking to purchase, sometimes the accuracy of the photographs will depend on your monitor capability. We therefore cannot guarantee the pictures represent the item for sale, however if you are unsure about any product please get in touch and we will be happy to assist in your enquiry.

Customer experience

If you prefer to place an order on the phone, our customer service team will be happy to assist your purchase. Alternatively you can try our live chat feature - it’s a great way to chat to an experienced sales team member regarding your enquiry.

Contact details

Our primary way of contacting you is by email, however sometimes we may do further checks regarding a purchase to prevent fraudulent activity. We will require an active phone number and one of our sales team will be in touch.

Orders

Once an order has been placed, our automated system will send you an email confirming you have placed an order, you will then receive a second email confirming your order is in stock and has been despatched.

Tracking orders

Most items valued at more than £15 will receive tracking confirmation, we use various delivery companies and a link to the site will be provided.

Expected arrival of orders

All items purchased at Watcheslimited have a quick turnaround time. However, depending on stock availability this could be longer than usual in some circumstances, we aim to prepare and post within 3 working days. New watches will take up to 10 working days, if you have any queries regarding your purchase please get in touch.

Delivery address

Watcheslimited have a strict delivery process due to the nature of the items we sell, please be available for delivery – an estimation of the delivery date and time can be found from the shipping companies website, any undelivered parcels will be returned to us, a re-shipping fee will be incurred to your order.

Lost packages

On extremely rare occasion parcels sent by a secure courier may go missing. If an item has not been delivered please get in touch and we will be happy to assist.

Validation checks

All debit and credit card purchases are subject to validation checks, which are carried out by your card issuer. Any delay in processing and shipping is not the responsibility of Watcheslimited.

Credit/debit card payment

All debit and credit card payments are dealt with your card issuer. We accept visa and MasterCard, however we are not responsible for insufficient funds in your account or security checks that are not within our control.

Bank transfer

Bank transfer payments have a faster turnaround time as this form of payment clears instantly, we will notify you when we receive your payment.

Prices and charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

  • Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.
  • Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
  • All prices shown on the website are inclusive of VAT.
  • All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

Collections

Click & Collect is only available on Watches under £500. Collection at our Chancery lane office is possible, please get in touch to arrange a time and date you would like to collect your watch. We will endeavor to meet your requirements however the date and time must be flexible.

Sale – sale terms

Sale items are strictly clearance stock, they may or may not have a full warranty offered, or have missing accessories – this will be listed in the listing regarding the condition and status of the sale item.

Discounts and Promotions

We can refuse any offers at our discretion.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.

Website errors

We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Disclaimer

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Watchesinc limited all such representations or warranties. In addition Watchesinc limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Watchesinc liability for matters, which may not be excluded under any applicable national law.

Neither Watchesinc limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Watchesinc limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Watchesinc limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

Cookie Policy

What is a cookie?

Cookies are small encrypted text files that are stored on your computer or other devices when visiting a website.

Watcheslimited.co.uk requires the use of some cookies to enable certain site functionality to work. Without cookies you will not be able to place your order or experience the site properly.

How we use cookies

  • To ensure the website operates effectively from a technical perspective, including online transactions.
  • Assist with Watcheslimited marketing, including banner advertising.
  • To enable Watcheslimited to collect certain, anonymous and non-personal information on the shopping habits of our customers, including pages viewed.
  • To track transactions where visitors have come from third party sites, usually through our affiliate network.
  • We will never store your personal or payment information through the use of cookies.

We may place cookies on your device. To identify one page request from another, this site uses a common technique called "HTTP-header cookies". These cookies do not contain any personal information. They indicate that a page request is from someone who has already visited the site. Your browser may be set up to warn you whenever a site sends your browser a cookie. If a pop-up message asks you to accept or reject the use of cookies, you should accept it. This site will not work without them.

By using this site you consent to cookies being used.

Customised LTD watches

Watcheslimited part of Watchesinc offers a one year warranty on mechanical faults that is not caused by you or third party damage on all Customised LTD gold and platinum plated watches for one year from purchase date.

 

No item is covered for accidental damage of any kind.

Our Customised LTD gold/platinum plating service is not covered by warranty on the coating, we will however deal with this on an individual basis strictly at our discretion.

Rose gold must not be stored in direct sunlight, we recommend not wearing the watch during sports that may produce sweat that reacts with the metal