Frequently asked questions

Frequently asked questions

How long do deliveries take? When will I receive my order?

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

We use the following carriers to deliver our orders:
Royal Mail
UPS
FedEx
DHL

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail may not have tracking numbers.

Do you deliver anywhere worldwide?

Watcheslimited currently delivers to UK, USA, Canada, Europe (except Italy, Spain) and Australia only – please contact us for other shipping destinations.

How do I remove myself from the Watcheslimited mailing list?

We are sorry to see you go! Please email us your name and email address and we will take care of it.

What is your return policy?

You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

  • All original packaging such as boxes, bags, tags, and UPCs.

  • Additional accessories.

  • Certificates, manuals, warranty and rebate cards.

  • 'Free gifts' or bonus items.

  • All items included in a bundle.

All items are inspected before dispatch. Unless there is a manufacturer defect, you must return the item within 7 days of your purchase.

1. Please email info@watcheslimited.co.uk to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Watcheslimited
Returns Department
5 Chancery Lane
London
EC4A 1BL

3. Include in your package a signed letter stating the reason for your return and the original receipt.

All high-end items are UV marked before postage and we reserve the right to refuse a return if a different item from the one that was posted is returned to us.

A restocking fee of 12% will be applied if items are returned without a defect. Merchandise that has further signs of use will be refused a refund, any new stock that shows signs of use will incur a 12% restocking fee.

All other items are subject to a 12% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Can I cancel or change my order?

Of course you may; we do ask that you please call us as early as possible to discuss an order change or to cancel your order. Our customer service team can be contacted during the following times:

Monday-Friday: 8:30am - 6pm
Bank holidays: 9am - 5pm

Please email us at

info@watcheslimited.co.uk

Bank holiday information

We work beyond normal business hours and therefore are still open on bank holidays.

How can I contact Watcheslimited?

There are a number of different ways to contact us.

For order related and general enquiries of a non-urgent matter, please contact us by email (on the contact us page) and we will respond within 24 hours. For more urgent matters please call.

0207 406 7551

Feedback

There are plenty of jewellers on the Internet & high street, but we aim to stand out from the crowd by giving you a memorable and unique experience. Your opinion is really important and will help us to constantly improve our level of service.

You can send your feedback by email to our customer relations team.

Do you offer finance?

Currently not but this will be available shortly.

Does your website ship internationally?

Yes we do ship internationally, please see fees upon checkout.

How many years warranty do I receive with a purchase?

A brand new watch has a minimum of two years warranty. Depending on the watch manufacturer, they may offer further years. Our online team would be happy to confirm this for you.

Accessories have a one year warranty through the manufacturer, unless stated otherwise.

Pre-owned watches come with 6 months warranty through Watcheslimited, unless stated.

All watches on SALE come with 12 months warranty through Watcheslimited.

Do you have an aftercare service?

Yes. Please check our service section.

Can you special order items?

If you would like us to source a particular watch you like, do get in touch with us and we will be happy to help.

Do you offer insurance?

Warranty is given with each purchase and we will offer insurance in the near future.

What are your accepted payment methods?

We aim to make shopping online as easy as possible for you, so we accept a number of payment methods including debit/credit cards and PayPal.

Can I place my order over the phone?

If you’d prefer to speak to someone to place your order, call our friendly Customer Services team and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our watch and jewellery range.

Which brands do you stock in store?

We offer the most popular high end watches on our website. If you do not see the watch you are searching for listed with us, please contact us so that we can offer you a quote.

Can you adjust my watch bracelet?

Yes, we’re happy to offer free adjustments.

My watch has stopped, what do I do?

In most cases it simply means your watch requires a new battery. Please contact us at the earliest convenience so that we can take a look at it for you. Normally we will need to return your watch to the manufacturer in order to assess the problem and arrange any repairs required.

Can I get a written valuation of my purchase for my insurance company?

At present we do not offer a Watcheslimited valuation service. However, if you would like your jewellery valued, we are pleased to recommend The Guild of Valuers and Jewellers.

Guild valuations are carried out by highly qualified, expert valuers and include a detailed description with colour photograph of each item, as well as current assessed values. Each valuation is also registered free of charge to a secure online database, providing you with extra security and a peace of mind.

To learn more visit their website "The Guild of Valuers and Jewellers".

What do I do if I have damaged my watch/jewellery?

We would advise you to stop wearing the item - if there are any broken pieces then wrap them carefully together and contact Customer Services.

Do you engrave items?

We work closely with a number of well-regarded engravers and are able to send some items that have been purchased from us to be personalised. However, please be aware that some items may be unsuitable for engraving. If you have something in mind that you would like to be engraved, please contact Customer Services.